Terms of Service

1. Acceptance of Terms

By accessing or using HotelBooks, you confirm that you have the authority to bind your hotel or business to these Terms and that you accept and agree to be bound by them.

If you do not agree to these Terms, you may not use the platform.

2. Accounts and Access

You must provide accurate and complete information when creating an account and keep your credentials confidential.

Hotel owners are responsible for managing staff accounts and access levels, and for all activity that occurs under their hotel's account.

We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

3. Subscription Plans and Billing

HotelBooks is offered on monthly subscription plans priced according to the number of rooms managed, plus a one-time setup fee, as described on our Pricing page.

Subscription fees are billed in advance on a monthly or yearly basis, in XAF, and are non-refundable except as required by law.

We may change our pricing with reasonable prior notice. Continued use of the platform after a price change takes effect constitutes acceptance of the new pricing.

4. Use License

We grant you a limited, non-exclusive, non-transferable license to access and use HotelBooks for your hotel's internal reservation, guest, and billing management, subject to these Terms.

You may not resell, sublicense, reverse engineer, or use the platform to build a competing product.

5. Customer Data

You retain ownership of the reservation, guest, and billing data you enter into HotelBooks ("Customer Data"). You are responsible for the accuracy and legality of the Customer Data you input, including obtaining any necessary consent from your guests.

We process Customer Data only to provide and support the platform, as described in our Privacy Policy.

6. Service Availability

We aim to keep HotelBooks available at all times but do not guarantee uninterrupted access. We may perform scheduled maintenance or experience unplanned downtime.

Our service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied.

7. Limitation of Liability

To the maximum extent permitted by law, HotelBooks and its officers, employees, and partners are not liable for indirect, incidental, or consequential damages arising from your use of the platform.

Our total liability for any claim relating to the service is limited to the fees you paid us in the three months preceding the claim.

8. Termination

You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access if you fail to pay applicable fees or materially breach these Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Cameroon, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cameroon.

10. Contact Us

If you have questions about these Terms, contact us at info@hotelbooks.com or +237 672 730 302.